Support

As customers in this industry for over twenty years, we know poor service is prevalent. We strive to do things differently here, so if you have questions or issues with an order, shoot us an email at team@dirtycivilian.com. Everything you need to know about shipping, warranty, and returns is below. If you can't find your answer here, reach out and we'll help you out.

Shipping

Orders are processed within 2 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Delivery times are estimates and may vary during peak seasons or due to carrier delays.

International Shipping is not available at this time. Demand from our fellow countrymen is high, so we prioritize serving them first. When we can overcome the supply issue, we will open international sales. Till then, feel free to use a forwarding service or sign up for our intel drop newsletter for when we announce the opening of international sales. Thanks for your patience.

Warranty

We stand behind our merch. If your item arrives damaged or has a manufacturing defect, contact us within 30 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

The warranty does not cover normal wear and tear, misuse, or damage from improper washing or care.

If you've damaged merch because you were doing something dangerous or cool, we might make an exception if you can prove it.

Returns & Exchanges

Merch items may be returned or exchanged within 30 days of delivery, provided they're in original condition with retail packaging intact. Items with user-induced cosmetic damage (scratches, dents, tears or similar blemishes) are not eligible for return.

All returns are inspected upon receipt. We reserve the right to decline any return that doesn't meet these conditions, in which case the item will be returned to sender.

To start a return or exchange, email us your order number, photos of the item, and a brief description of the reason for return.

Contact Us

Email: team@dirtycivilian.com
We typically respond within 1–2 business days.